Returns and Refunds

Incorrect Items Ordered by Buyer

If, for whatever reason you decide to return goods that have been correctly supplied by the Supplier but have been incorrectly ordered by the Buyer, these goods must be returned to us within 14 days at the Buyer’s cost, with an explanation for the return.

To be eligible for a return, the goods must be unused and in the same original condition and in the original packaging cartons that you received it. A refund to the value of the goods only, less a handling charge of 25%, will be initiated within 14 days from receipt of the returned goods, depending on your card issuer’s policies. A collection charge of £7.95 will be payable and deducted from any refund issued.

Faulty or Incorrect Items Supplied to Buyer

If on the rare occasion, products are found to be faulty, defective, or incorrectly supplied against your order, the Buyer has 14 days from the receipt of the goods to contact us. Alfast will arrange collection, replacement, and delivery service at no charge to the Buyer. If we have arranged a courier to collect your product, we are unable to specify the collection time and is your responsibility to ensure that someone will be present when the courier arrives at the collection address.

If the Buyer wishes for the Supplier not to send replacement goods, we will arrange for collection from the original address the faulty or incorrect goods were originally despatched.

To be eligible for a return, the goods must be unused and in the same original condition and in the original packaging cartons that you received it. A refund to the value of the goods only, will be initiated within 14 days from receipt of the returned goods, depending on your card issuer’s policies.

Goods Damaged on Delivery to Buyer

If the goods supplied to the Buyer are damaged on delivery, the Buyer must notify the Supplier in writing, together with photographs of proof of damage, by hand or email within 7 days from receipt of goods. Alfast will arrange collection, replacement, and delivery service at no charge to the Buyer. It is the Buyer’s responsibility to ensure that someone will be present when the courier arrives at the
collection address.

If the Buyer wishes for the Supplier not to send replacement goods, we will arrange for collection from the original address the faulty or incorrect goods were originally despatched.

To be eligible for a return, the goods must be unused and in the same original condition and in the original packaging cartons that you received it. A refund to the value of the goods only, will be initiated within 14 days from receipt of the returned goods, depending on your card issuer’s policies.

Goods Ordered in or Manufactured Specially to Buyer’s Instruction

Any goods that have been ordered in or manufactured specially against your instruction are not accepted for refund.