Customer Support

Check your Order is correct

Our aim is always for you to get the products you need, right the first time.  Here are some tips to help you:

  • Before placing your order, please review your shopping basket carefully.  Ensure that you double-check all relevant sizes, thread types or finishes.
  • Please double-check you have ordered the correct quantity of goods.  Surplus goods ordered are non-returnable and no refund will be issued.
  • Double-check the delivery details that you have entered.  Is the phone number correct?  is the email address correct?  Please check both the billing address and shipping address and post codes.
  • Are there any specific delivery instructions we might need, e.g. does the postcode take you to the road behind you, or is the house/building down a small lane etc?
  • Please do not request a specific time slot for your delivery.  Unfortunately, we are unable to meet such requests.
  • Please do not arrange any labour until after the products have arrived. The vast majority of orders are delivered on time, but there is always the chance of mitigating circumstances occurring that are beyond our control, e.g. a closed motorway etc.  We suggest, to be on the safe side, you allow an extra 1-2 days for the delivery to arrive.

Check your Order has the correct quantities

Sometimes, people get confused with the quantities of a product they want to order.  Here are a couple of examples to help you get the correct quantities you want to order:

Example 1:   The price of goods is “per Pack of 25”.  You require quantity 100 of the product.  Divide the number required by the pack quantity (100 ÷ 25 = 4 packs) and this will give you the number of packs to order.  Click the plus arrow until it shows 4 and click “Add to Basket”.

Example 2:   You require quantity 10 of a product but the minimum pack size is 25.  The minimum quantity is 1 Pack of 25, therefore you will be ordering quantity 25 as this is the minimum pack quantity you can order.  To accept this, click on quantity 1 for 1 pack of 25 and “Add to Basket”.

Product Support

If you are unsure about a product you are looking to purchase and require more information, or you are unable to find what you are looking for on our website, please contact our sales team who will endeavour assist you to source your item.